Shipping Policy

At Golf Masters Store, we’re committed to delivering premium golf equipment with the same precision as your perfect swing. Whether you’re shopping for clubs, apparel, or accessories, our shipping and returns policies are designed for your complete satisfaction.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Our Hassle-Free Returns Policy

We stand behind every product we sell. If your golf equipment doesn’t meet your expectations, take advantage of our 15-day return policy from the date of delivery.

Eligible for Return

• Golf clubs: Must be in original condition with headcovers
• Golf apparel & clothing: Tags attached, unworn
• Golf bags & carts: Unused with original packaging
• Golf balls: Unopened boxes only
• Golf gloves: Unused with original packaging
• Golf hats and belts: Tags attached, unworn

Non-Returnable Items

How to Return an Item

Step 1: Initiate Your Return

Email us at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Wait for Approval

We’ll respond within 24 hours with return authorization and instructions.

Step 3: Package Your Items

Include all original packaging, tags, and accessories. For clubs, ensure headcovers are included.

Step 4: Ship Your Return

Send to our warehouse at:

Step 5: Track Your Return

We recommend using a trackable shipping method for your protection.

Refund Information

Once we receive and inspect your return (typically within 3-5 business days):

• Timing: Refunds process within 3 business days after approval
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• Restocking Fee: No restocking fees for standard returns

Exchange Process

For size exchanges or different product requests:

• Follow the standard return process above
• Clearly state your exchange request in your return email
• We’ll ship your replacement item once we receive the original
• No additional shipping charges for exchanges (continental US only)

International Returns

For our valued customers outside the United States:

• Return shipping costs are the customer’s responsibility
• Please mark the package “RETURNED GOODS” to avoid customs charges
• Refunds will be processed in USD and may be subject to exchange rate fluctuations

Return Request Template

Need Assistance?

Our customer service team is ready to help at [email protected].

Golf Masters Store – Equipping Your Passion Since [Year]